Frequently Asked Questions If you have more questions, please don’t hesitate to contact us.

How do I contact customer service?
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To get in touch with our customer service team, simply use our contact page, or send us an email at support@theonia.co.nz and we will respond as soon as possible.

Do you offer a money-back guarantee?
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We are confident you will love your Theonia products, which is why we offer a 60-day Money-Back Guarantee on all purchases. If you are not 100% satisfied with your order, we will provide you with a full refund. No questions asked. 

Simply return the remaining bottles to us, and we’ll refund you for the entire order.

Where are Theonia' products manufactured?
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All of our products are proudly manufactured in Australia.

Do you offer international shipping?
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We are currently only offering shipping across Australia and New Zealand.

How do I track my order?
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To find out the status of your order, get in touch with our customer service team, use our contact page, or send us an email at support@theonia.co.nz and we will respond as soon as possible. You can also scroll to the bottom of the page and click on “Track My Order” for a quick update.

What are your processing and delivery times?
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1-2 day processing time and 8-10 day shipping time.